Unit 101/ 7 Hoyle Ave Castle Hill NSW 2154

Ph: (02) 8850 1340
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FAQs

We recommend giving 1–2 weeks’ notice for custom cakes. That said, we always suggest getting in early to secure your date, as some weeks book out faster than others — especially during peak seasons like November and December!

We include a cutting guide with every cake — just scan the QR code on your box or watch our video here: Instagram Cutting Guide

To get the most out of your cake:

  • We recommend cutting square slices in a grid pattern (as shown in the video)
  • If your cake is a double barrel (two cakes stacked and decorated as one tall cake) or has multiple tiers, carefully remove each tier before cutting. Use the tip of a knife to lift each tier from underneath the silver cake board which will be underneath each layer of cake.
  • For best results, use a sharp, clean knife, wiping it between slices.

Dipping your knife in warm water and wiping it dry between cuts helps achieve cleaner slices.

Most of our cakes are best stored in a cool, dry place away from direct sunlight. We generally don’t recommend refrigerating them, as condensation can damage the decorations and affect the texture.

But don’t stress about remembering the details — we analyse each cake and place a clear storage label on your cake box to let you know whether it should go in the fridge or not.

If your cake can be refrigerated (e.g., it has fruit decorations or is solely a ganache cake), we always recommend letting it come to room temperature before serving for the best flavour and texture.

Your order is confirmed once we receive a deposit, which is based on your total cake cost:

  • 50% if your cake is under $100

  • $100 if your cake is over $100

  • $200 if your cake is over $500

Once your deposit is received, we’ll send a confirmation email along with your invoice, and your booking will be officially locked in!

Yes! We offer delivery for an additional fee, depending on location and our availability. Let us know your event time and venue, and we’ll arrange it for you.

Place your cake on a flat surface in your vehicle — the boot or the floor is ideal. Keep the car cool and drive carefully to avoid sudden movements. We box every cake securely to make transport as safe as possible.

This is not necessary, but if you’re worried about your cake sliding, we recommend using a non-slip mat, like this one: Multi-purpose liner. While our cakes are unlikely to slip, this will help keep everything in place.

When preparing your car, it’s important to remove any items that could move or fall onto the cake box. The cake will be safe and secure in its box, but make sure nothing around it could hit or damage the cake.

⚠️ Avoid leaving your cake in the car for long periods when the engine isn’t running, especially on warm days — the heat can damage the cake or decorations.

For more details on storage after transport, check out our storage recommendations above.

Yes, we offer gluten-free options upon request. Please let us know in advance so we can accommodate your dietary needs.

Our cakes are best enjoyed within 3–5 days. Store any leftovers in an airtight container in the fridge. Once cut, continue to store the cake in an airtight container in the fridge for up to 1 week.

If you need to store your cake for longer, you can freeze it for up to 3 months. To protect it from freezer burn, wrap the cake tightly in plastic wrap and aluminum foil. For even better protection, place the wrapped cake in a freezer-safe bag.

To request a quote, simply send us an enquiry via our website or email us with your ideas, event date, number of servings, and any inspiration photos. We’ll respond with a custom quote tailored to your needs.

We’re a made-to-order business, so we don’t keep ready-made cakes available. All cakes must be pre-ordered.

Absolutely! We offer custom sample boxes, just let us know which flavours you’d like to try, and we’ll prepare them for you. Please pre-order your samples by emailing us. If you’d like to sit down with one of our cake designers while picking up your samples, just let us know, and we’ll arrange an appointment for you.

We accept everything! You can pay via bank transfer, credit/debit cards, or cash in-store. Choose the method that works best for you:

  • Bank transfer to our account

  • Phone payments via credit/debit card

In-store payments with cash or card

Of course! Let us know your budget range, and we’ll suggest the best options to suit your style and event.

Yes, you can — just give us as much notice as possible. For full details, please read our Terms and Conditions.

Here are the basics:

  • Your balance payment is refundable, but the booking fee is non-refundable.
  • If you cancel within 14 days of your event, all monies become non-refundable.
  • If you cancel or postpone your event, your non-refundable fee can be transferred to:
    • A new cake booking, or
    • An in-store credit for other items.
  • Refunds are only offered if the cake is returned in the original condition it was in at pickup or delivery.
  • If your order is cancelled or postponed within 7 days and we haven’t started work on your cake, you may be eligible for a partial refund (assessed case by case).

Our team is always happy to work with you if plans change — just reach out and we’ll do our best to help!

Changes can usually be made up to 2 weeks before your event. After that point, we’ve likely started preparing your cake — but contact us as soon as possible and we’ll do our best to help.

Here are the key details:

  • No design changes can be made within 2 weeks of the due date.
  • One design sketch change is included after your deposit is made.
  • Additional changes after that will incur a $50 fee.

For full details, please see our Terms and Conditions.

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